Privacy Policy

Who We Are

ProSocial is operated by CueShift. When we say “we,” “us,” or “our” in this policy, we mean CueShift.

Information ProSocial Handles

Account and Profile Information

We use your name, email address, sign-in details, preferences, and profile information to create and protect your account, personalize ProSocial, and communicate with you.

Assessment and Coaching Content

ProSocial handles the content you choose to submit, including assessment answers, self-ratings, chat and roleplay messages, voice or video recordings, uploaded files, goals, feedback, and coaching notes. Scores, insights, progress, and conversation history may remain visible in your product experience while your account is active.

AI-Assisted Content Handling

ProSocial's AI-assisted assessment and coaching features use the text, voice, video, and choices you submit to produce the score, analysis, roleplay, coaching response, or feedback you requested. When a feature needs microphone, camera, or file access, ProSocial presents that experience in the product before you provide the content.

Expression-analysis video stays private and is used only to analyze that exercise and improve your feedback. We do not state an automatic deletion deadline for that content.

Coach Certification Final Exam

Final-exam videos are private, available only to authorized reviewers, and automatically deleted: abandoned final-exam draft videos are deleted after 24 hours without activity, and reviewed final-exam videos are deleted 90 days after review.

Purchases and Billing

We handle purchase, subscription, entitlement, invoice, and payment-status information so you can buy and access ProSocial. Payment-card details are entered through Stripe rather than stored in ProSocial product content.

Usage and Device Information

We collect information such as feature use, completion activity, browser and device details, approximate location from network information, and security events to operate, protect, understand, and improve ProSocial.

How We Use Information

• Deliver assessments, living PSI scores, coaching, roleplays, reports, training, and account features
• Maintain your access, purchases, subscriptions, seats, and workspace membership
• Protect accounts, prevent abuse, troubleshoot problems, and meet legal obligations
• Understand product use and improve ProSocial
• Send the notifications allowed by your settings, plus required account and security notices

Employer-Sponsored Reporting

If an employer pays for your membership, authorized workspace owners and admins receive named reporting for living PSI, progress, latest login, and seat use. The employer report never includes transcripts, assessment responses, recordings, or raw media. Private coaching conversations are not part of the employer report.

Notifications

Optional notification categories start on. In Settings, you can choose optional notification categories separately for in-app and email delivery, including practice reminders, coach replies, progress and milestones, organization activity, and learning updates. Account and security notices stay on because they can affect access, billing, or privacy.

Account Deletion

Delete Account locks product access and signs you out on every device immediately. You then have a 7-day grace period to sign in, verify your identity, and cancel the request before personal product data is erased.

• If you are the only owner of a workspace, you must transfer workspace ownership before requesting deletion.
• ProSocial does not offer a self-serve personal-data export. You may contact us about an access request.
• A signed-out status page can check deletion progress, but it cannot sign you in or open ProSocial.
• Stripe customer and billing records are always preserved, including after personal product data is erased.

Data Retention

Retention depends on the feature and your account status. Conversation history, scores, progress, and other product content may remain while your account is active. The final-exam and account-deletion schedules above are the automatic deletion schedules ProSocial currently presents. We do not promise a separate automatic deletion deadline for other content in this policy.

Companies We Work With

We use trusted companies to help with account access, secure storage, billing, communications, analytics, and AI-assisted product features. They receive information needed for those purposes. We do not sell your personal data.

Security

We use administrative, technical, and organizational safeguards designed to protect personal information, including encryption in transit and at rest. No method of storage or transmission is completely secure.

Your Choices and Rights

You can update account information and notification choices in ProSocial. Depending on where you live, you may also have rights to request access, correction, deletion, restriction, or objection. To make a request, email [email protected].

Cookies and Tracking

We use cookies and similar technology for sign-in, security, preferences, attribution, and product analytics. We do not sell personal data or use ProSocial assessment and coaching content for third-party advertising.

Children's Privacy

ProSocial is not intended for children under 16. We do not knowingly collect data from anyone under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Policy

We'll notify you of significant changes by email or through the platform. Continued use after changes constitutes acceptance.

Contact

Questions about this policy or your data? Email us at [email protected].